The position oversees the commercial, consumer and retail mortgage loan servicing function.
Manage the existing commercial and residential mortgage portfolio including:
Supervising loan set-up.
Overseeing escrow analysis
Handling customer inquiries
Overseeing the payment of taxes
Compliance to regulatory standards
KEY RESULTS AREAS:
Provide supervision to staff. Ensure that the daily operations of the loan servicing department is efficient, accurate and complies with all regulatory and industry standards.
In concert with department Officer, assigns work, manages performance of staff, contributes to staff performance evaluations, provides guidance/conducts staff training, and participates in interviewing and evaluating new hire candidates.
Update and/or verify Bi-Monthly Rate index changes with Department Manager
Review scheduled rate and payment change notices and reports daily, research and process corrections as applicable.
Prepare and process any scheduled loan conversion to repayment such as construction to Perm, Interest Only and HELOC.
Assist Finance Department with any FASB exceptions and make corrections as necessary. Responds to any other request for assistance related to GL processing by Loan Servicing.
Process various system maintenances or monetary transactions as needed.
Answer inquiries from internal and external customers.
Assist loan officers/credit administration/commercial lending with research/requests including review of Modifications and Change in Term documents.
Review and process modifications- for all loan types requested and approved.
Maintain and update TDR Tracking Report for delivery to Finance Department on quarterly basis.
Support the Department in preparing and responding to third-party audits, and FDIC review.
Develop policies and processes to ensure regulatory guidelines are met.
Train employees on compliance issues.
Prepares and supervises the HELOC loan conversion.
QC of new commercial loans
Charge-offs – processing for all loans
Reports review, doc requests, loan critical
Assist with preparation and review for year-end processing