Position Overview: We are looking for a Director of Mortgage Servicing who will be responsible for building our in-house loan servicing department from inception to operational excellence. This role requires strategic planning, operational expertise, and a deep understanding of mortgage servicing regulations and best practices.

Key Responsibilities:

• Develop and implement the strategic roadmap for establishing and scaling the in-house loan servicing department.
• Design and implement policies, procedures, and workflows to ensure efficient and compliant loan servicing operations.
• Recruit, hire, and train a high-performing team of mortgage servicing professionals.
• Establish key performance metrics and ensure the department meets or exceeds service level agreements (SLAs) and regulatory requirements.
• Collaborate with cross-functional teams including IT, Compliance, Legal, and Operations to integrate servicing activities seamlessly into overall business operations.
• Oversee vendor management relationships related to loan servicing, ensuring alignment with company goals and standards.
• Monitor industry trends, regulatory changes, and technological advancements to continuously improve processes and enhance customer experience.

Qualifications:

 

• Minimum of 10 years of experience in mortgage servicing, with a proven track record of progressively increasing responsibilities- 5 years of director level management in mortgage loan servicing is required.
• Strong leadership skills with experience in building and managing high-performing teams.
• In-depth knowledge of mortgage servicing regulations (e.g., RESPA, TILA, etc.) and industry best practices.
• Excellent analytical, problem-solving, and decision-making abilities.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively across departments and with external stakeholders.

Base Salary up to 200k
 

Thank you for your interest! 

If your background aligns with our clients needs, one of our Recruiters will reach out. Please Check your spam folder and voicemail for messages from our recruiters.

Unfortunately due to high volumes of applicants, we may not be able  to respond to those who are not a fit.  If you do not hear from us regarding this application, please know we do appreciate your interest and encourage you to continue to keep an eye on our website for new opportunities.