We are seeking a dedicated and experienced Hybrid Customer Service Associate with a background in loan servicing to join our client in Lansing, MI. This role provides the opportunity to work both in-office and remotely, depending on team needs and performance. As a Customer Service Associate, you will be responsible for assisting the Loan Servicing Manager in managing the email pipeline and responding to client inquiries related to mortgage servicing.

Key Responsibilities:

• Assist the Loan Servicing Manager in managing and overseeing the email pipeline to ensure timely responses and resolution of inquiries.
• Respond to customer emails promptly and professionally, providing clear, accurate, and helpful information.
• Communicate with borrowers and internal teams regarding mortgage servicing matters, ensuring a positive experience.
• Utilize your strong professional writing skills to craft clear, concise, and professional email responses.
• Maintain accurate records of customer interactions and update case statuses in relevant systems.
• Ensure all emails and customer inquiries are handled in compliance with company policies and industry regulations.
• Utilize Excel for reporting, data tracking, and other loan servicing-related tasks as needed.
• Provide excellent customer service and maintain a positive relationship with customers while addressing any concerns.

Qualifications:

• Strong background in mortgage servicing with experience in loan servicing.
• Excellent written communication skills with a focus on professional email correspondence.
• Proficiency in Microsoft Excel (e.g., data entry, report generation, and data analysis).
• Ability to manage a high volume of emails while maintaining attention to detail.
• Strong problem-solving skills and the ability to handle sensitive customer inquiries.
• Self-motivated with the ability to work independently in a hybrid work environment.
• Positive attitude and team-oriented with the ability to collaborate effectively with colleagues.

Education & Experience:

• High School diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• Minimum of 1-2 years of experience in mortgage or loan servicing.

Thank you for your interest! 

If your background aligns with our clients needs, one of our Recruiters will reach out. Please Check your spam folder and voicemail for messages from our recruiters.

Unfortunately due to high volumes of applicants, we may not be able  to respond to those who are not a fit.  If you do not hear from us regarding this application, please know we do appreciate your interest and encourage you to continue to keep an eye on our website for new opportunities.