Sales Support Specialist (Wholesale Mortgage) – Remote | Pacific Time Hours

We’re seeking a motivated Sales Support Specialist to join a growing wholesale mortgage team. This is a remote role supporting an Irvine, CA–based manager and Account Executives across the Western U.S.

The ideal candidate has a background in wholesale mortgage operations or AE support, thrives in a fast-paced environment, and enjoys managing pipelines, training brokers, and ensuring a smooth loan process from start to finish.

Key Responsibilities

• Support Account Executives and brokers by managing daily pipeline activity and communication.

• Train new brokers on Encompass TPO Connect, pricing tools, and file flow.

• Assist with loan scenarios, exceptions, and lock requests.

• Monitor locks, suspensions, and loan closings to ensure compliance and deadlines are met.

• Walk brokers through qualification and documentation processes.

• Maintain accurate user access and monthly broker updates in company systems.

• Help coordinate AE coverage and assist with events or trade shows as needed.

• Collaborate with internal operations and processing teams to maintain smooth loan flow.

Qualifications

• 2+ years of wholesale mortgage lending experience, including disclosures.

• Proven success supporting Account Executives or sales operations.

• Strong written and verbal communication skills.

• Must be able to work standard Pacific Time business hours.

• Experience with Encompass TPO Connect preferred.

• Knowledge of Non-QM lending a plus.

• Ability to manage multiple priorities and meet tight deadlines.

Compensation & Benefits

• Salary: $65,000–$75,000 (based on experience)

• Benefits: Health, dental, and vision insurance, 401(k) with employer match, PTO, FSA, disability, and more

• Schedule: Monday–Friday, Pacific Time business hours

• Work Model: Fully remote (U.S.-based)

Thank you for your interest! 

If your background aligns with our clients needs, one of our Recruiters will reach out. Please Check your spam folder and voicemail for messages from our recruiters.

Unfortunately due to high volumes of applicants, we may not be able  to respond to those who are not a fit.  If you do not hear from us regarding this application, please know we do appreciate your interest and encourage you to continue to keep an eye on our website for new opportunities.