Apply to Remote Bilingual Processor/Trainer — Mandarin and English

Position: Remote Bilingual Processor/Trainer — Mandarin and English
Location: Fully Remote
Work Model: Remote
Schedule: Full-Time | PST hours required
Compensation: $30–$35 per hour
Overtime: Not eligible
Benefits: Health and dental
Equipment: Not provided

Overview

A mortgage brokerage is hiring a Remote Bilingual Processor/Trainer — Mandarin and English for a newly created leadership role. This position is designed for an experienced Non-QM processor who can manage a full pipeline, train other processors, support Mandarin-speaking clients and partners, and represent the company in lender and industry-facing conversations.

The right candidate will have deep Non-QM processing experience, strong Mandarin and English communication skills, and the ability to build structure, workflows, SOPs, and training resources as the company grows. This is not a standard processing role. This person will have real influence over processing operations, training, lender relationships, and the company’s ability to serve Mandarin-speaking borrower markets.

Responsibilities

Process a full pipeline of Non-QM loans with accuracy, speed, and attention to detail.
Work on Non-QM products such as VOE, P&L, DSCR, bank statement, asset depletion, foreign national, and similar loan types.
Serve as a backup processor for the team when needed to keep files moving.
Onboard and train new internal processors from the ground up.
Develop training programs for third-party partners and broker shops on Non-QM guidelines and processing best practices.
Build scalable workflows, SOPs, checklists, and processes to improve team output.
Act as a Non-QM subject matter expert in client-facing and lender-facing conversations.
Travel to seminars, expos, conferences, and lender meetings as needed.
Meet with lenders and wholesale partners to evaluate and help acquire new Non-QM loan products.
Support Chinese-speaking clients, partners, and lender relationships through Mandarin fluency.
Help expand the company’s ability to serve Mandarin-speaking borrowers and partners.
Maintain organization and follow-through while working independently in a remote environment.
Work full-time PST hours.

Qualifications

5+ years of mortgage processing experience required.
Heavy Non-QM processing experience required.
Mandarin and English fluency required, spoken and written.
Ability to work full-time PST hours required.
Strong working knowledge of Non-QM guidelines across multiple product types.
Experience processing DSCR, bank statement, VOE, P&L, asset depletion, foreign national, and similar Non-QM loans preferred.
Proven experience training processors or managing processing workflows.
Ability to build SOPs, workflows, checklists, and training materials.
Comfortable representing the company externally at seminars, expos, conferences, and lender meetings.
Comfortable meeting with lenders and wholesale partners.
Experience with LOS platforms such as Encompass, BytePro, or similar.
Proficiency with standard office tools and Google tools.
Highly organized, self-directed, detail-oriented, and comfortable working fully remote.
Strong communication skills and ability to work with internal teams, external partners, and Mandarin-speaking clients.

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First Name *

Last Name *

Email *

Address *

City *

State *

Zip Code *

Phone *

Title of Most Recent Position *

Willing to Relocate

Location of most recent Educational Institution *

I certify that all the information presented on my resume is true and employment dates are accurate to the best of my knowledge. I understand that any offer of employment is contingent upon a completed full verification of my employment history. *

If you are selected for next steps, our recruiters will reach out Via Email to schedule. Be sure to check both your inbox and spam folder for emails from our team. *

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How Many Years of Mortgage Processing Experience do you have? *

Please list the specific Non-QM Products you have independently processed *

Are you fluent in Mandarin and English, both spoken and written? *

Are you able to work full-time PST hours? *

Are you comfortable communicating with Mandarin-speaking clients, borrowers, partners, and lenders? *

Have you trained processors? *

Have you created SOPs, workflows, checklists, or training materials? *

Have you trained third-party partners, broker shops, or external business partners? *

Have you worked directly with lenders or wholesale partners? *

Are you comfortable representing the company at seminars, expos, conferences, and lender meetings? *