PURPOSE:
The position oversees the commercial, consumer and retail mortgage loan servicing function.
Manage the existing commercial and residential mortgage portfolio including:

• Supervising loan set-up.
• Overseeing escrow analysis
• Handling customer inquiries
• Overseeing the payment of taxes
• Compliance to regulatory standards

 
 
KEY RESULTS AREAS:

• Provide supervision to staff. Ensure that the daily operations of the loan servicing department is efficient, accurate and complies with all regulatory and industry standards.

 
ESSENTIAL RESPONSIBILITIES

•  In concert with department Officer, assigns work, manages performance of staff, contributes to staff performance evaluations, provides guidance/conducts staff training, and participates in interviewing and evaluating new hire candidates.
• Update and/or verify  Bi-Monthly Rate index changes with Department Manager

• Review scheduled rate and payment change notices and reports daily, research and process corrections as applicable.
• Prepare and process any scheduled loan conversion to repayment such as construction to Perm, Interest Only and HELOC.
• Assist Finance Department with any FASB exceptions and make corrections as necessary. Responds to any other request for assistance related to GL processing by Loan Servicing.
• Process various system maintenances or monetary transactions as needed.
• Answer inquiries from internal and external customers.
• Assist loan officers/credit administration/commercial lending with research/requests including review of Modifications and Change in Term documents.
• Review and process modifications- for all loan types requested and approved.

• Maintain and update TDR Tracking Report for delivery to Finance Department on quarterly basis.

• Support the Department in preparing and responding to third-party audits, and FDIC review.
• Develop policies and processes to ensure regulatory guidelines are met.
• Train employees on compliance issues.
• Prepares and supervises the HELOC loan conversion.
• QC of new commercial loans
• Charge-offs – processing for all loans
• Reports review, doc requests, loan critical
• Assist with preparation and review for year-end processing