Position Summary:

• Oversee the Operations of the Lending Staff and assure high levels of service and performance.
• The Operations Manager works directly with the President on the organizational, strategy and policy development and placement of such for the company.
• Is responsible for the day to day operations of processing, closing, internal support, and loan servicing department staff.
• Provide clear, direct and constant feedback to employees about their performance.

Major Duties and Responsibilities

• Supervise processing, closing, internal support, and loan servicing department staff
• Ensures staff and departments complete assigned work with highest degrees of customer service, quality of work and innovative solutions.
• Works closely with the President in developing and implementing organization, strategy and policies.
• Ensures staff complies with all regulatory requirements and with current and pending applicable rules, laws and regulations.

Expectations:

• Provide exceptional leadership to all staff
• Abide by all applicable rules and regulations
• Become an expert in the selling and pooling of mortgage loans
• Provide creativity in support staff models that can support steady growth

Knowledge and Skills:

1. Knowledge of residential mortgage lending
2. Knowledge of loan servicing
3. Knowledge of final loan documentation
4. Ability to manage and lead employees

Experience:   
7-10 Years in mortgage lending industry
3-5 years in management or leadership role.
Above average computer skills.


Education:
High School Diploma
College Degree Preferred
 

 

 

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