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Remote Servicing Specialist

Los Angeles, CA
Job Description:
Accept and address customer inquiries via phone, email, fax and mail regarding mortgage loans
Provide outstanding customer service to borrowers and maintain focus on a positive customer experience under pressure and in challenging interpersonal interactions
Understand and resolve any tax, insurance, and escrow issues
Manage and oversee the disbursement, analysis, document collection and document management processes
Coordinate the junior lien process
Monitor senior lien foreclosure sale activity; provide related data analysis and strategy recommendations
Produce monthly statements and RESPA required notices
Manage the premium recapture process, including analysis, approval and facilitation
Coordinate  loan accounting
Assist in year end 1098 reporting
Manage workload in a manner that facilitates meeting timeline, quality and volume performance objectives
Process and settle all investor purchase advices.
Post all borrower payments in a timely and efficient manner.
Manage the escrow holdback queue.
Process and send out all “Goodbye” letters to customers.
Complete other miscellaneous servicing-related tasks as required
 

Skills:
 
High school diploma or GED required
University/collegiate level classes in Accounting, Finance or Mathematics and/or the demonstrated ability to understand complex financial information including formulas and ledgers, accurately account for payments and charges, and calculate percentages and basic formulas
At least one  year experience in mortgage loan servicing or consumer-direct collections; prior experience with portfolio management
Previous tax, insurance and escrow experience
Previous experience as a mortgage loan originator or processor
Investor relations experience
Strong working knowledge of the Microsoft Office suite of products, specifically Excel, Word and database experience
Strong working knowledge of Tigris and Nile
Must have the ability to maintain impeccable professional decorum in challenging interpersonal interactions and in high-pressure situations
Demonstrated ability to compose written correspondence that is easy to understand, grammatically correct, customer-service oriented, and representative of the image the Company wishes to maintain in the industry. 
 
Thank you,
 
Meg Reilly
VP of Recruiting
EMAIL: meg@nationalmortgagestaffing.com
TOLL FREE: (800) 603-1651
FAX: (480) 287-9066
http://www.nationalmortgagestaffing.com
http://www.linkedin.com/company/national-mortgage-recruiter

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